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Legal and Incidents
I got a notification "No Vehicles Available at this time."
If there are no available vehicles it is due to high demand during your requested periods or we are not operating in your city yet. If you would like to request Cosmic launch in your city please submit a request to our "Contact US" page with your city name.
Legal & Privacy of Data Guidelines
I forgot to lock the vehicle.
Please note that you will continue to be charged per minute while the vehicle is still not locked. If you can come back to where you parked the vehicle, please do so and tap the "End Ride" button in your app. If you cannot come back, please file a request on our Contact Us page.
I cannot end my ride.
To lock scooters, please park them in accessible pathways and press "End Ride" on your app. You will hear a tone once the vehicle is locked properly. Kindly check if your internet connection is good. A slow internet connection may hinder you from ending the ride. If the internet connection is good, please close the app and re-open it. Some cities also offer marked scooter-parking areas that make it easy for the next rider to find the vehicle. We will ask you to take a photo at the end of yo
Logging In Issues
Make sure you have verified your account. If you signed up using your phone number, you must be able to receive text messages on that number. Make sure you don’t have an SMS blocker on your device and that you are in an area with good reception. If you do not receive the verification message within one minute, you can request the code to be resent. If you signed up using an email address and you cannot find the verification email in the inbox, please check your spam folder. If you are locked ou
Rules and Regulations
*RIDE WITH RESPECT. Stay in bike lanes or on the street. Avoid using walkways. *PARK WITH RESPECT. Make sure not to park scooters on the sidewalk outside of pedestrian access. *STAY SAFE. Make sure to wear a helmet and follow local laws. *Abide by all traffic laws. *You must not ride down steep hills. *You must be 18 years of age or older. *When you are riding, you are riding at your own risk. *Only one rider at a time is allowed to ride the vehicle.
Reporting an app error or bug
If you are experiencing a consistent bug or error shake your phone where you are getting the error inside the Cosmic app. A popup will ask you to take a screenshot (sometimes video) and will submit a new service ticket.
If you require immediate medical or police attention, contact the local emergency line, such as 911, the Police or the general emergency line (dial * 31416 from your mobile phone). Once you and all those affected are out of danger, and the corresponding authorities have been notified of the emergency, send us a request or contact us to speak with a Cosmic Go representative. You should keep in mind that this line is strictly for users who require assistance related to an emergency.
Why can't I unlock the vehicle？
You can unlock the vehicle by scanning the QR code on the vehicle. If it is dark out, and you are continuing to have a hard time scanning the QR code, you can either turn on the flashlight while scanning or enter the plate number manually. If the app prompts an “unavailable” message then the vehicle is likely in-use by others or under maintenance. Please try another nearby. If you find a private lock on a Cosmic or the QR code is damaged. Please report the issue to customer service and try ano
My vehicle had low or dead battery
File a "damaged vehicle report" through the Cosmic app, include the vehicle's QR code or the plate number. Submit a request to our customer support team in order to further assist.
Do I pay if the vehicle is stolen？
You would only be accountable for the vehicle if you did not lock it after your ride is completed, and the vehicle gets stolen as a result. You are responsible from the time the vehicle is unlocked until it is locked or rented and returned.
Ride meter started, but the vehicle remains locked
Please tap "End Ride" then restart your app. Scan the QR code again. If it's not working, please press "Not Working" and I will transfer you to our Cosmic Mobility Specialist.
My vehicle is broken/Started ride with a damaged vehicle.
If you encounter any issues with a Cosmic vehicle that could affect your safety or ability to complete your ride, please stop riding it immediately and report the problem by submitting a request here. Our team will repair the vehicle as soon as possible. Please note that you will not be charged for the ride.