You may have received a charge on your card which is a verification of funds and a temporary charge that is refunded after the verification.

The charge may be between $0.75 USD and $2 USD and is refunded within 3-7 days though typically much faster.

If you believe you are being charged incorrectly or don't recognize a charge we would like to apologize for any inconveniences.

There are typically 3 main causes for why an unknown charge may be occurring.

-System Error
-Involuntary Error by You
-Unknown Cause

In the event that the charge is due to a system error we will send you a refund to your Cosmic Wallet balance.

If you made a purchase or a ride by mistake or involuntarily, we will work with you on a case by case basis.

If the reason for the unknown or unrecognized charged is unknown and we are unable to track the ride or transaction we will need to request additional information.

Unknown Charge Additional Information

1) Please provide a screenshot of the transaction on your credit card or bank statement. To achieve this simply navigate to your online banking portal or app and review your previous transactions. You should be able to retrieve transactions as far as 24 - 36 months.

2) Date of the transaction
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